We were engaged by Government Technology Platforms to design and deliver a new Noticeboard/Portal for their client Liquor & Gaming NSW. This new Noticeboard/Portal will be used by the public to access, view and apply for liquor and gaming licences. A big part of this engagement was also to introduce and uplift the Government Technology Platforms and Liquor & Gaming NSW teams on new ways of working.
- Improve the current Noticeboard using a customer-centric approach including user research, service design, product feature design and validation.
- Provide mentorship and outputs in relation to new ways of working throughout this project for Government Technology Platforms project teams.
- Implement the NSW Government’s new Digital Design System, the first implementation of the new system.