What We’ve Done
We designed and tested multiple digital solutions with nurses from each of the business’ agencies to validate what was required in the first build phase of the mobile app. This helped us to align the business needs with the nurses’ requirements and expectations.
During one-on-one interviews with nurses, we explored their current problem areas and pain points concerning their current management of shifts. It was key for our team to identify (and understand) potential opportunities that could be incorporated into our mobile solution. What we uncovered has helped to shape the mobile app as a market differentiator.