UX Research

UX Researcher (Mid level)

Sydney, Australia — Full Time

About Us

We Discover is a digital product design and research studio. We believe in exploring new perspectives and looking at things differently, turning structure upside down, back to front and sideways. 

We are open, transparent and outcome-focused and believe in less paper, less talk and more action. Our lean, multi-disciplinary team offers a rare combination of skills, each mastering the use of research, design and technology to deliver on short (today) and long (future) term goals or objectives. We partner with forward-thinking organisations to help prioritise and focus their assumptions and efforts to drive innovation and accelerate growth. 

We cover the full spectrum of what it takes to ideate and launch digital products — from defining new propositions to designing and launching digital products. Everything is tested with real people, and launched to market.

We’re represented in Sydney and Melbourne and work across a range of industries including telco’s, airline, property, financial institutions, non-for-profits, government, startups and more.

Our Core Values

  • Accountability – Just own it swoosh
  • Collaboration – Together we succeed
  • Curiosity – Why? Why? Why…?
  • Got Your Back – Know the team can rely on you
  • Integrity – Do the right thing
  • Proactive – Put ya hand up
  • Resilience – Fail faster, fail forward

About You

The type of person we’re looking for

We’re looking for a mid level UX Researcher, with a minimum of 2-3 years of industry experience across the various aspects of UX Research and Product Design. You’re first and foremost passionate about research and topics such as behavioural economics, human psychology and what makes people “tick”. But you also have an eye for products and what it takes to create, develop and launch a successful product based on customer/user insights. 

You’re likely working in a UX Researcher capacity ,however you may also be a Product Designer/UX Designer with strong research skills and a desire to transition into a UX Research role. For you research is never just a “nice to have”, it’s a crucial element of the design process.

You want to be part of shaping a company from its early stages; you’re excited by the opportunity to help build something and join a team on the ground floor. You want the chance to take on a higher level of responsibility, and be exposed to aspects of the industry that you might not see at larger agencies and companies. You want the opportunity to work within a non-hierarchical company where you can make a huge impact on our business, processes, perspectives and specialisations.

Adaptable – You’re able to apply your design/research skills to a diverse range of problems, and adjust your approach to best suit the problem at hand.

Product thinker – You understand user needs and their priorities as well as some knowledge of technical feasibility and business objectives — and you can comfortably translate research insights into actionable design outputs.

Action biased – You’re able to spot significance in a problem space, quickly forming opinions and assumptions and make them tangible through design.

Collaborative – You’re naturally collaborative, can work with others who are expert in their craft to take ownership in their decisions and collectively drive the project outcomes forward.

A creative at heart – Creative and flexible under changing settings, courage to be heard, sense of humour, passionate about design and technology, life-long learner

Your Skills

Communication — able to communicate clearly and effectively with all stakeholders and build rapport with clients as well as peers to ensure services are delivered as intended.

Research Analytics & Synthesis — able to understand product/user problems, spot significance in research (the “so what?” factor), and apply these to your design outputs and recommendations.

UX Design — a solid understanding of common UX patterns, ability to create UX wireframes and work flows, based soundly on research findings.

Written and verbal communication — able to clearly communicate concepts in articulate and simple manner – to peers, as well as clients and stakeholders

Visual communication — able to simplify and clearly communicate complex concepts in a visual manner (sketches, diagrams etc)

Negotiation — able to influence and persuade stakeholders. You are tactful when handling clients and understand when to compromise and when to stand your ground.

Project Management — able to handle goals, targets, costs, budgets, deadlines

Analytical and Problem-Solving — able to foresee and identify problems that a project may encounter

Attention to Detail — appreciates the importance of detail and process. You may even be a little OCD (which is great!). Your attention to detail is evident across your thought process, documentation and overall work output.

Flexibility — able to work with different teams, each with people of different mindsets and values, and interacting with clients and stakeholders of diverse backgrounds and attitudes

Time Management — able to manage your time exceptionally well and make use of calendars, apps, tools, or even post-its to monitor your day-to-day activities 

Requirements

  • Strong passion for research and a strong sense of curiosity
  • Strong cognitive ability to handle complex problems and extract actionable insights from the chaos
  • Strong communication skills and comfort with presenting research work to peers and clients in a clear and concise manner
  • A history of high-level, academic success in your tertiary education. 
  • Have conducted research projects with relative autonomy with minimal supervision (actual market experience as opposed to hypothetical case studies)
  • Familiar and comfortable with common UX Research methodologies and concepts (Jobs to be done, assumptions validation, journey maps etc)
  • Strong desire to learn and grow in the field of UX Research (we’re not looking for senior practitioners who are completely set in their ways for instance)
  • High levels of energy, drive and enthusiasm to create and sustain an environment of momentum and positivity
  • Be responsible for helping to nurture and grow our client relationships
  • Comfortable, confident and competent at conducting UX Research projects with some supervision
  • You sweat the details to ensure that you and the team deliver remarkable products on time and on budget consistently
  • Comfortable with ambiguity and able to move projects forward based on the knowledge at hand. For instance there won’t always be predefined constraints or super defined briefs at the start of projects.
  • Someone who can accept and provide critique gracefully and constructively
  • A compelling portfolio demonstrating your UX Research expertise
  • Core strengths in UX Research, UX Design, stakeholder management and prototyping
  • Client focused, self-managing problem solver, accountable and able to thrive in autonomous environments
  • The ability to multitask and contribute to more than one project at once
  • Experienced presenter and facilitator, knowledgeable and wanting to share your passion and interest in innovation methodologies

 Benefits

We offer a competitive package, including:

  • Flexible and creative working space
  • Flexibility to work from home as well as come into the office (hybrid model)
  • Best of both worlds: start-up vibes, paired with enterprise-scale work
  • A friendly, casual, energy-rich and culturally diverse work environment 
  • Flat structure approach but with the autonomy to learn and grow
  • Monthly catered lunches/breakfasts
  • Quarterly team social events
  • Fun Fridays (ping pong comp and team social events)
  • A wide variety of snacks and beverages
  • Scope to make the role your own
  • An environment that encourages being fit and healthy (both mentally and physically)
  • Company-wide bi-monthly massages

We Discover is proud to be an equal opportunity employer. We value diversity and are committed to providing an inclusive, collaborative working environment.

To be eligible, you must be currently located in Australia with valid working rights. Unfortunately, we are unable to provide visa sponsorship for this position.

 

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