Comparison website UX

Finder is Australia's largest comparison site with 2.2 million visitors each month. Finder is a 100% free service, that compares products and services across 100+ categories – from broadband to business loans; credit cards to cruises; and health insurance to headphones.

Services

COMPETITOR ANALYSIS
USER TESTING
UX AUDIT
WEB DESIGN
WEB DEVELOPMENT
WEBSITE OPTIMISATION

Opportunity

Finder engaged We Discover to help them achieve their business goal, which was to increase conversions on redirects to vendor sites, as well as overall end-to-end conversions across all their global websites. We were successful in winning the RFT against 3 other agencies due to our design thinking-led approach to improving usability and conversions across their websites.

WHAT WE DId

Before diving into the design, we conducted extensive research on the existing page, which included heat-map analysis, Google Analytics analytics, and user testing. Based on the insights from the research, we created low-fidelity prototypes that we tested with different user segments. The design was further refined based on user feedback, and then we created and tested high-fidelity prototypes. Our development team subsequently developed the iterative designs, and once they were live, we conducted a split test. The new design was placed side-by-side with the existing design to measure its performance.

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Outcome

We started by redesigning selected category pages across several countries using a 'template' approach. If the key templates tested well, we then helped redesign and implement them in other sections. From the split testing we carried out over a two-week period, we reached statistical significance, and the results were hugely positive. Conversion for redirects increased by 35.8%, while end-to-end conversion increased by 45.4%, which is estimated to bring in a significant increase in revenue per year from those pages alone. The bounce rate also decreased by 40.1%. We Discover was also involved in leading other design and web development projects, as well as business-as-usual roadmap improvements across all Finder sites. 

Some deliverables included the following: 

  • New masthead design used across the sites, which has decreased the bounce rate by 25%
  • Refinancing wizard and results page redesign
  • Templates for home loans, shopping deals, and news articles.

OUTCOME

Results

45%

INCREASE CONVERSION

40%

DECREASE BOUNCE RATE

35%

INCREASE CONVERSION REDIRECTS

"Working with We Discover has been a game-changer for our design projects. Their expertise and attention to detail have elevated our initiatives to a whole new level. With their seamless process and exceptional outcomes, we couldn't be happier with the results."

Joanna Auburn, Lead Product Manager

Finder.com

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